English: FAQ

What is a force majeure caused by covid-19?
Force majeure caused by covid-19 only applies in the following cases if the situation was not known at the time of booking and/or confirmation of the bookin...
Thu, 15 Oct, 2020 at 5:33 PM
Definition of a voucher
The Ardennes-Etape voucher related to these FAQs has the following characteristics:  It covers the total amount paid to Ardennes-Etape, excluding the depo...
Wed, 14 Oct, 2020 at 11:35 AM
How to use your voucher?
Step 1: choose the house and the period of your stay. Step 2: you must log in with your customer account linked to your cancelled booking. And enter the c...
Thu, 8 Oct, 2020 at 3:22 PM
What happens if I don't pay the balance of my stay?
You do not wish to pay the balance of your accommodation. However, your reservation is scheduled for a period that is not currently covered by any restricti...
Mon, 6 Apr, 2020 at 1:14 PM
Can I have some more time to pay the balance of my stay?
You would like to pay the outstanding balance of your accommodation later. However, your reservation is scheduled for a period that is not currently covered...
Mon, 6 Apr, 2020 at 1:10 PM
I received a voucher. What about the deposit already paid to Ardennes-Etape?
If your deposit has already been paid to Ardennes-Etape, it will be refunded to your bank account as soon as possible. For a smooth transaction, we kindly ...
Mon, 6 Apr, 2020 at 1:21 PM
I can't use my voucher when making a new booking.
Your voucher is a payment method for your booking.  If your reservation is not immediately confirmed, you will not be able to access the payment section...
Mon, 6 Apr, 2020 at 1:08 PM
I have not received a response from Ardennes-Etape.
We are indeed open and focused on the current situation. We are processing requests by date of the start of the stay. All requests will be processed. Theref...
Fri, 3 Apr, 2020 at 11:00 AM
How can I send my bank details to Ardennes-Etape?
We kindly ask you to verify your IBAN account number and BIC code directly on your Ardennes-Etape customer account. To do this, simply log into your account...
Mon, 6 Apr, 2020 at 1:19 PM