English: FAQ

Are our holiday homes open?
Yes, our houses are accessible in strict observance of the rules in force. Until 25 January 2021 : The limit is set at ‘your household + 1  Any booking ma...
Mon, 11 Jan, 2021 at 1:20 PM
What are the rules in force for stays after 25 January 2021?
Currently, no measure covers the period after 25 January. The general conditions therefore currently apply to these stays. Any cancellations will be dealt ...
Mon, 11 Jan, 2021 at 1:16 PM
What is a force majeure caused by covid-19?
Force majeure caused by covid-19 only applies in the following cases if the situation was not known at the time of booking and/or confirmation of the bookin...
Mon, 11 Jan, 2021 at 1:18 PM
Definition of a voucher
The Ardennes-Etape voucher related to these FAQs has the following characteristics:  It covers the total amount paid to Ardennes-Etape, excluding the depo...
Wed, 14 Oct, 2020 at 11:35 AM
How to use your voucher?
Step 1: choose the house and the period of your stay. Step 2: you must log in with your customer account linked to your cancelled booking. And enter the c...
Thu, 8 Oct, 2020 at 3:22 PM
Can I cancel my stay and get my deposit back due to force majeure?
Force majeure only applies if a decision of the authorities covers the start date of your stay. If this is the case, Ardennes-étape has already cancelled y...
Tue, 24 Nov, 2020 at 11:24 AM
Can I have some more time to pay the balance of my stay?
You would like to pay the outstanding balance of your accommodation later. However, your reservation is scheduled for a period that is not currently covered...
Mon, 6 Apr, 2020 at 1:10 PM
I received a voucher. What about the deposit already paid to Ardennes-Etape?
If your deposit has already been paid to Ardennes-Etape, it will be refunded to your bank account as soon as possible. For a smooth transaction, we kindly ...
Mon, 6 Apr, 2020 at 1:21 PM
I can't use my voucher when making a new booking.
Your voucher is a payment method for your booking.  If your reservation is not immediately confirmed, you will not be able to access the payment section...
Mon, 6 Apr, 2020 at 1:08 PM
I have not received a response from Ardennes-Etape.
We are indeed open and focused on the current situation. We are processing requests by date of the start of the stay. All requests will be processed. Theref...
Fri, 3 Apr, 2020 at 11:00 AM